I want all my customers to get as much joy out wearing these items as I did creating them! So if you have any queries whatsoever, please please get in touch with me to sort out any issues you may have. You can do this here.
All pieces available can be found on my Folksy site, where orders and transactions can be made. I do ask that all payments are via PayPal, unfortunately I am unable to accept cheques.
Items will be dispatched within 3-5 days of order, provided payment is received. Once I have posted your item I will send you an email to notify you that your order has been dispatched. Delivery time will depend upon where you live and how long it takes post to be delivered there.
I will send your purchase to your PayPal shipping address, so please ensure this is correct. If you would like your item to be sent to a different address, please get in contact with me as soon as you have made your purchase to notify me of your preferred shipping address.
refunds and exchanges
If for some reason you are unhappy with your order, there is a 14 day return period after you receive your item, provided that you send back the item in its original packaging and unworn. If you are unhappy with your purchase, please get in touch with me so we can try to resolve any issues, and potentially avoid you having to return the item, but rather enjoy it as intended.
Earrings are non-refundable, unless defective beyond repair.
Defective items, I will be happy to repair or refund. I am unable to replace items, as each is unique. This is why I will offer to repair anything free of charge dependent on the extent of damage. I recommend you photograph the defective item and contact me so I can assess the problem and decide whether repair or refund is appropriate, before either of us incur any postage costs.
Following receipt of an altered or repaired item, the 14 day return period no longer applies.
additional policies and faqs
I am happy to send an item as a gift, just drop me a line to let me know the shipping address and any message you would like to be included on a gift tag. Alternatively I can send you a blank gift tag along with your item, for you to write your own message. Just let me know!
Each item which you see is already made, however if you would like a slightly different length necklace or bracelet to what it listed, please get in touch with me as I may be able to alter it. If I confirm that an alteration can be made to your request, I will make the alteration upon receipt of order and payment. Please note that this will increase the time in which the item will be ready to be dispatched beyond 3-5 working days.